Terms & Conditions

Welcome to HomeHaven NZ. By purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General

HomeHaven NZ is a New Zealand-owned business offering handcrafted products including candles, wax melts, car diffusers, reed diffusers, home fragrance products, and related accessories.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
By using this website and placing an order, you confirm that:
-You are at least 18 years old or have permission from a parent/guardian.
-The information you provide is accurate and complete.
-You agree to comply with these Terms & Conditions.

Product Information

As many of our products are handmade, slight variations in:
-colour
-fragrance strength
-appearance
-labelling
-wax finish
-packaging
May occur between batches. These variations are normal and are not considered faults.
We make every effort to display products and colours accurately, however actual colours may vary slightly depending on device screens and lighting.

Pricing

All prices listed on our website are in New Zealand Dollars (NZD) unless stated otherwise.

Prices may change at any time without notice.

We reserve the right to correct pricing errors or inaccuracies.

Shipping

Shipping times are estimates only and may vary due to courier delays, peak periods, or rural delivery.

HomeHaven NZ is not responsible for:

• delayed deliveries caused by courier providers,
• lost parcels marked as delivered,
• or incorrect addresses supplied by customers.

Please ensure your shipping details are correct before completing checkout.

Returns & Refunds

We want you to be happy with your purchase.

Change of Mind

Due to the nature of our handmade and fragrance products, we do not offer refunds or returns for:

• change of mind,
• incorrect scent choice,
• or general preference.

Please choose carefully before purchasing.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• your order number,
• photos of the damage,
• and a description of the issue.

We may offer:

• a replacement,
• store credit,
• or a refund where appropriate.

Items must not be significantly used or altered before contacting us.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

or other used fragrance products unless faulty.

opened diffuser oils,

used candles,

wax melts,

Sale Items

Sale, clearance, promotional, and discounted items are final sale and are not eligible for refunds unless required under New Zealand consumer law.

Reselling

HomeHaven NZ products may not be resold, copied, relabelled, or redistributed without written permission.

Wholesale or stockist partnerships must be approved directly by HomeHaven NZ.

We reserve the right to refuse wholesale or reseller requests at our discretion.

Intellectual Property

All website content including:

• logos,
• product photos,
• branding,
• graphics,
• descriptions,
• and written content

remain the property of HomeHaven NZ and may not be copied or used without permission.

Limitation of Liability

To the maximum extent permitted by law, HomeHaven NZ shall not be liable for:

• indirect or consequential loss,
• allergic reactions,
• misuse of products,
• or damages resulting from improper use of our products.

Customers use products at their own risk and should follow all provided safety instructions.

Privacy

Any personal information collected through our website is used solely for:

• processing orders,
• customer communication,
• and improving our services.

We do not sell or share customer information with third parties except where required for payment processing or shipping.

New Zealand Consumer Law

Nothing in these Terms & Conditions excludes your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Product Information

As many of our products are handmade, slight variations in:
-colour
-fragrance strength
-appearance
-labelling
-wax finish
-packaging
May occur between batches. These variations are normal and are not considered faults.
We make every effort to display products and colours accurately, however actual colours may vary slightly depending on device screens and lighting.

Orders

All orders are subject to availability and confirmation of payment.

We reserve the right to:

• cancel or refuse any order,
• limit quantities purchased,
• or refuse service where necessary.

If an item becomes unavailable after purchase, we will contact you regarding a replacement, store credit, or refund.